At the JAT Centre, we focus on robust, certified integrations that bring real value to your workflow. We offer deep integration with leading collaboration and intelligence platforms.
On the JAT Center, we do not believe in generic connections. We focus our efforts on building solid technological partnerships to ensure that your communications are seamless, secure and fully integrated with market-leading tools that truly deliver results.
Integrate the JAT Centre with Microsoft Teams via Direct Routing. This solution enables your team to use the Teams interface for all external communications, whilst benefiting from our robust voice infrastructure, without the need for additional hardware.
Eliminate the need to switch between multiple applications. Users can make and receive external calls (PSTN) directly within the Microsoft Teams interface (Desktop or Mobile), using JAT Center as the powerful, invisible voice engine.
Make the most of your existing Microsoft 365 licence for business calls. By using JAT Centre’s Direct Routing, you can avoid having to sign up for expensive Microsoft calling plans, whilst maintaining competitive rates and full control over your lines and numbering.
Keep your presence status (Available, Busy, On a call) synchronised. Whether you’re in the office or working from home, your work number follows you on Teams, ensuring you never miss an important call and that your team always knows your availability in real time.
Set up multiple extensions and smart routing triggers to seamlessly switch calls between different AI agents or human operators. Implement customisable routing logic, such as intent recognition, priority rules or complexity levels, to ensure that each call is automatically directed to the most appropriate resource, whilst maintaining a seamless and uninterrupted communication experience.
Implement voicebots and chatbots capable of understanding natural language (NLU). Ensure your customers receive immediate responses at any time, resolving frequently asked questions autonomously and without waiting times.
Reduza a carga de trabalho da sua equipa permitindo que a IA trate de tarefas repetitivas ou da qualificação inicial do contacto. A integração garante que a chamada seja encaminhada para o departamento humano correto apenas quando a intervenção de um especialista é realmente necessária.
Transforme as conversas em informação útil para a gestão do seu negócio. Aceda a transcrições automáticas, resumos de chamadas e indicadores de satisfação, permitindo detetar rapidamente falhas no atendimento e pontos que precisam de ajuste.
Join the companies already using JAT Center to unify voice, teams and processes. Our team of specialists manages the entire technical implementation, so you can start communicating with greater control and efficiency.
